Retired
Principal Technical Writer, Oracle Corporation, Broomfield, Colorado
Responsibilities
- Participate in the transition from writing books to writing topic-oriented content using DITA, Arbortext Editor, and the Astoria on Demand online content management system.
- Develop content for installing and maintaining path management software.
- Develop content for administration and maintenance of SAN storage solutions.
Tools:
- Arbortext Editor, Astoria on Demand, Adobe FrameMaker, Acrobat, and Photoshop Elements
Senior Technical Writer, Pillar Data Systems, Longmont, Colorado
Responsibilities
- Participate in the implementation of a documentation solution using DITA, Arbortext Editor, and the Astoria on Demand online content management system.
- Write installation guides and release notes for path management software.
- Write integration guides for third-party solutions and user documentation for remote replication software.
Tools:
- Arbortext Editor, Astoria on Demand, Adobe FrameMaker, Acrobat, and Photoshop Elements
Senior Technical Writer, webMethods (now Software AG), Denver, Colorado
Responsibilities
- Write user’s guides and administrator's guides for webMethods Manager and Optimize business activity monitoring software.
- Participate in design of new features for webMethods software.
- Initiate shared content approach using tools currently in use.
Tools:
- Adobe Acrobat and FrameMaker; MS Word, Project, and Excel.
Senior Technical Writer, The Information Engineers, Wellington, Colorado
Responsibilities
Tools:
- Adobe Acrobat, Photoshop, and FrameMaker; MS Word, Project, and Excel.
Senior Technical Writer, Hewlett-Packard, Inc., Ft. Collins, Colorado
Responsibilities
- Assemble system specifications for Utility Data Center from project plans and investigation reports.
- Write system administrator documentation for Utility Data Center.
Tools:
- Arbortext Epic Editor; Adobe FrameMaker+SGML, Photoshop and Illustrator; Microsoft Word, Excel, Project and NetMeeting.
Senior Technical Writer, The Information Engineers, Wellington, Colorado
Responsibilities
- Write user’s manuals and quick reference poster text for 2004 HP Photosmart digital cameras and accessories.
- Coordinate artwork and localization for manuals and posters with project managers and other contractors.
Tools:
- Arbortext Epic Editor, Antenna House XSL Formatter; Adobe Acrobat, Photoshop, and FrameMaker; MS Word, Project, and Excel.
Senior Technical Writer, Research Systems, Inc., Boulder, Colorado
Responsibilities
- Write installation and configuration manuals for imaging APIs.
- Write user guide for medical image review application.
Tools:
- FrameMaker, Paintshop Pro, MS Word, Homesite, Visual SourceSafe, VBScript, IDL
Adjunct Instructor, University of Colorado at Denver, Denver, Colorado
Responsibilities
- Teach graduate and undergraduate students web design.
- Develop web design syllabus and curriculum.
Tools:
- Simple Text, BBEdit, Dreamweaver, Homesite, Photoshop, Flash, PowerPoint, MS Project
Adaptive Technology Training Specialist, State of Colorado Vocational Rehabilitation, Boulder, Colorado
Responsibilities
- Evaluate IBM-compatible PC text-to-speech adaptive software.
- Prepare visually impaired client for transition from Macintosh to PC.
- Train visually impaired client to use adaptive software, Internet tools, MS Office, and other tools for the PC.
Tools:
- JAWS, MAGic, ZoomText Level 2, WindowEyes
- MS Outlook, MS Word, Adobe Photoshop, HomeSite
Technical Publications Manager, Curventa Corp., Longmont, Colorado
Responsibilities
- Plan documentation for a three-dimensional modeling software product
- Design and produce online help and specification documents, printed manuals, and training materials
- Coordinate translation of all documentation
Tools:
- FrameMaker, WebWorks Publisher Professional, RoboHelp, Homesite, Camtasia, Photoshop, CorelDraw, Clickbook
- Microsoft Project, Microsoft Word, Visual SourceSafe, Clientele
1998-2000
Technical Publications
Manager, The Radiance Group, Inc., Boulder, Colorado
Responsibilities:
-
Plan documentation for a Java-based integrated medical clinic information
management system
-
Design and produce online help, installation assistants, printed documentation,
and training materials
-
Develop instructional objectives, functional specifications, project schedules,
and requirements documents
Tools:
-
FrameMaker, PhotoShop, WebWorks Publisher, Microsoft Word, Microsoft Excel,
HomeSite, HTML Help Workshop, Netscape, Internet Explorer
-
Microsoft Project, Visio, Visual SourceSafe, QA Radar
1997-1998
Curriculum Developer/Trainer,
Decision Consultants,
Inc., Clearwater, Florida
Responsibilities:
-
Write materials for training programmers in technical writing
-
Teach technical writing classes for programmers
Tools:
-
Microsoft Word, PowerPoint, CorelDraw, Netscape Communicator
1996-1998
Technical Writer, IBM
Printing Systems, Boulder, Colorado
On a contract with Decision
Consultants, Inc., Boulder, CO
Responsibilities:
-
Write service manuals for network laser printers.
-
Prepare and edit technical illustrations.
-
Prepare service manuals for electronic publishing and CD-ROM distribution.
Tools:
-
ArborText Adept Editor, FrameMaker, CorelDraw, Adobe Acrobat Pro, Word
Perfect, Lotus Notes
1995-1996
Technical
Writer, US
WEST Communications, Outside Plant Facilities Management Project, Denver,
Colorado
On a contract with Productive Data
Systems, Englewood, CO
Responsibilities:
-
Write and maintain user guides and training manuals for UNIX-based outside
plant engineering and facilities management GIS system.
-
Write and maintain on-line documentation and application help text.
Tools:
-
FrameMaker, Snapshot, XV, vi, Netscape, Mosaic, MS Office (Word, Excel)
1994-1995:
Project Administrator, US
WEST Communications, Outside Plant Facilities Management Project, Denver,
Colorado
On a contract with Productive Data
Systems, Englewood, CO
Responsibilities:
-
Produce and maintain schedules for managing a 14-state outside plant engineering
workstations project.
-
Provide administrative and team communication support.
-
Supervise a team of project administrators.
-
Quarterly project plan, weekly project status updates.
Tools:
-
MS Project, MS Office (Word, Excel, PowerPoint), Claris Draw, Mosaic
1993-1994:
Curriculum Developer, Saudi
ARAMCO Oil Company, Dhahran, Saudi Arabia
On a contract with Al Hoty Establishment, Dhahran, Saudi Arabia
Responsibilities:
-
Control room operator courses for gas/oil separation plants and tank farms.
-
Trainer's guide
for
instructional use of control system simulator.
-
English language needs assessment study.
-
Task analysis and job training standards.
Tools:
-
Microsoft Word, PageMaker, HyperCard, Canvas, PC/Mac file conversions.
1990-1991:
Adaptive Technology Training Specialist, State of Colorado Vocational Rehabilitation, Boulder, Colorado
Responsibilities:
- Install and configure adaptive technology software for visually impaired client on Macintosh computer.
- Train visually impaired client in concepts and use of Macintosh graphical user interface and adaptive software for the Macintosh.
Tools:
- CloseView, InLARGE, OutSpoken, Microsoft Word.
1989-1993:
Documentation
Manager, ViTel International, Inc., Boulder, Colorado
Responsibilities:
-
User guides and
on-line help for DOS, NetWare, gateway and UNIX versions of the ViTel network
customer interface communications package.
-
Software production, worldwide distribution and tracking.
-
Participation in software and documentation translation
effort.
Tools:
-
Word for Windows, Word Perfect, Corel Draw, Ventura, Hijaak, Excel, vi.
1989:
Documentation Specialist, Forecast
Systems Laboratory (now the Global Systems Division (GSD) of the Earth System Research Laboratory (ESRL)), NOAA, U.S. Department of Commerce, Boulder, Colorado
On a contract with National Systems & Research, Colorado Springs,
CO
Responsibilities:
-
User guides for weather and sea ice forecasting workstation systems.
-
Change control and software/documentation library
administration.
-
Software engineering diagrams, planning charts and presentation materials.
-
Newsletter, annual report and proposal production and editing.
Tools:
-
Word, PageMaker, MacDraw, Adobe Illustrator, FileMaker, HyperCard.
1988:
Training
Coordinator, Forecast Systems Laboratory (now the Global Systems Division (GSD) of the Earth System Research Laboratory (ESRL)),
NOAA, U.S. Department of Commerce, Boulder, Colorado
On a contract with National Systems & Research, Colorado Springs,
CO
Responsibilities:
-
Training plan
for a three-year technical training program to prepare Saudi weather forecasters
to use an automated weather information system.
-
Instructional design and computer-based training research.
-
Project design documents, budgets, proposals and presentation materials.
Tools:
-
Word, MacDraw, MacProject, Excel, dBASE III+, ArabWord.
1986:
Consultant Lecturer, U.
S. Information Agency, Department of State, Washington, D.C.
Responsibilities:
-
Present workshops in teaching English for business at an English language
teacher training seminar in Llubliana, Yugoslavia
-
Present lectures on teaching English for business as part of a lecture
tour of regional capitals in Yugoslavia
Tools:
1985-1988:
Technical Writer/Editor, Forecast
Systems Laboratory (now the Global Systems Division (GSD) of the Earth System Research Laboratory (ESRL)), NOAA, U.S. Department of Commerce, Boulder, Colorado
On a contract with TS Infosystems, Lanham, MD
Responsibilities:
-
Editing meteorology and computer science professional papers and articles.
-
Editing in-house VAX/VMS User Guide.
-
Production support for illustrations, posters and presentation materials.
-
Newsletter, annual report and proposal production and editing.
Tools:
-
MacWrite, MacDraw, Word, PageMaker, Word Perfect, EDT, TPU, Runoff
1984-1985:
English Instructor, Economics
Institute, University of Colorado,
Boulder, Colorado
Responsibilities:
-
English language instruction for foreign graduate students of economics
-
English language instruction for Bank of Indonesia employees in Jakarta
Tools:
WordStar, Edix, Bank Street Writer, Lotus 123
1983-1984:
Lecturer, Pre-Entry Science
Course, University of Botswana, Gaborone, Botswana
Responsibilities:
-
English language and study skills instruction for undergraduate science
students
-
Materials for teaching scientific writing
-
Learner-centered instruction techniques
1982-1983:
Consultant,
Institute of Development Management, Gaborone, Botswana
Responsibilities:
-
Communications skills course for clerical workers
-
Course development and instruction
1978-1981:
English Instructor and Reading
Coordinator, Economics Institute, University
of Colorado, Boulder, Colorado
Responsibilities:
-
English language instruction for foreign graduate students of economics
-
Reading curriculum and materials based on an introductory economics textbook
1976-1977:
Teaching Assistant, Intensive
English Institute, University of Illinois, Champaign-Urbana, Illinois
Responsibilities:
-
English language instruction for foreign undergraduate students
-
Reading textbook materials development
1974-1976:
Language Teacher, St. Constantine's
School, Arusha, Tanzania
Responsibilities:
-
English as a second language curriculum development and instruction for
primary school pupils
-
French as a foreign language instruction for primary school pupils
Education:
-
Certificate:
-
Computer Applications, University
of Colorado Division of Continuing Education, 1992
-
M. A.:
-
Teaching English as a Second Language, University
of Illinois, 1978
-
B.A.:
-
English, University of Colorado,
1974
-
Courses Attended:
- CSS-Based Web Design, Doug Wray, Boulder Digital Arts, 2008
- Pillar Axiom System Administrator's Course, Pillar Data Systems, 2008
- Developing a Content Management Strategy, JoAnn Hackos, ComTech, 2007
- How To Blog Workshop, Dave Taylor, 2005
- Essential Project Management, Boulder Writers Alliance, 2005
- Advanced Structured FrameMaker: Building EDDs and Structured Applications, Scriptorium Press, 2005
- Cheetah Content Management Training, Hewlett-Packard, 2005
- Arbortext Epic Editor 5.0 Training, Hewlett-Packard, 2004
- Introduction to ASP, Introduction to Perl, Dreamweaver, Flash 5 Web Animation, Barnes & Noble University, 2001
- Developing a Single-Sourcing Strategy, JoAnn Hackos, ComTech, 2000
- Adobe Photoshop for Pros, CompuMaster, 2000
- Corel World, Rick Altman, 2000
- Technical Overview of XML, Boulder ACM, 2000
- Management Issues, Managing People, University of Colorado Division of Continuing Education, 1999
- Project Management for IT Professionals, TechLink Training, 1999
- UNIX Essentials, Decision Consultants, Inc., 1997
-
Outside Plant Design Engineering Basics, US WEST, 1996
-
MS Project, Training Access, 1995
-
Fundmentals of Telecommunications, Data-Tech Institute, 1991
-
Indexing, Society for Technical
Communication, 1989
-
Proofreading and Professional Editing, Colorado School of Mines, 1987
- Pedagogical Design of Computer-Based Learning Material, Society for Applied Learning Technology, 1988.
-
Advanced PageMaker, Publishing Resources, 1986
Presentations and Publications:
"Between the Devil and the DTD: authoring in the Brave New World of structured documentation." Boulder Writers Alliance Expo, September 2008.
"Using FrameMaker for shared content: an unstructured approach." Boulder Writers Alliance Expo, September 2007.
"XML and DITA: What's all the buzz about?" Boulder Writers Alliance Expo, September 2006.
"Practice What You Teach."Proceedings of the 2002 IEEE International Professional Communication Conference, Portland, Oregon, September 2002.
"Single-Sourcing for Real." Boulder Writers Alliance, August 2001.
"Tracking the Elusive Online Help Topic." Northern Colorado Tech Writers, June 2001; Proceedings of the 2001 IEEE International Professional Communication Conference, Santa Fe, New Mexico, October 2001.
"Access by Design: Web Sites for Audiences of All Abilities." Proceedings of the 1999 IEEE International Professional Communication Conference, New Orleans, Louisiana, October 1999.
"Fat-Free Documents: They're Easier to Translate and Much Better for Your Heart." Proceedings of the 1998 IEEE International Professional Communication Conference, Québec City, Canada, September 1998.
"Writing for the Year 2000." Proceedings of the 1998 SigDoc Conference, Québec City, Canada, September 1998.
"Corporate Downsizing: Opportunity for a New Partnership
Between Engineers and Technical Writers."
Proceedings of the 1997 IEEE Professional Communication Society Conference,
Snowbird, Utah, October 1997.
(Sample)
Basic Skills for Academic Reading, Prentice-Hall,
1986.
(Sample)
Professional Organizations:
Senior Member and Online Competition Judge
2005 President
Frequent conference presenter
Association of Computing Machinery,
Teachers of English to Speakers of Other Languages (TESOL) former member
Awards:
Publication Competition, STC Rocky Mountain Chapter:
- Achievement Award, Books: Write Your Own User Guide, 1997
- Merit Award, Hardware Repair Guides: IBM Network Printer 17 Quick Service Guide, 1998
Online Competition, STC Rocky Mountain Chapter:
- Merit Award, Reference Material: IBM Network Printers Service CD-ROM, 1998
Languages:
French.
Some Swahili, Setswana,
Arabic, Bahasa Indonesia, Basic, and Pascal.
Last Modified: October 31, 2008